how to set the payment policy
A guide to setting the payment policy — when and how the guest is charged for a booking.
Where it's set
The payment policy is set at the account level (applies to all your properties), in "My Account" → "Payment policy". Three options are available.
1. Charge in full at booking (Recommended)
The guest pays the full amount immediately at booking. The simplest and most secure option for the host.
2. Charge a deposit at booking
The guest pays only part of the amount (a deposit) immediately, and the remainder is automatically charged a few days before check-in.
3. Authorise card now, charge before arrival
The guest's card is authorised (the amount is held) at the time of booking, and the full amount is actually charged only a few days before check-in.
How to set it
In the "My Account" section, select one of the three options and click "Save policy".
Important note
Changing the payment policy only applies to new bookings — existing bookings keep the policy that was in effect when they were made.