how to set a cancellation policy
A guide to setting the cancellation (refund) policy for each unit.
Where it's set
The cancellation policy is set per unit, in the property edit form, under the "Refund policy" dropdown. Three options are available.
1. Flexible
The guest gets a full refund if they cancel a set number of days before check-in. One field: "Full refund X days before check-in" (default: 7 days).
2. Partial
A two-tier refund. Two fields: "Full refund until X days before check-in" (default: 14 days) and "50% refund until X days before check-in" (default: 7 days). Example: a guest cancelling 20 days before check-in gets a 100% refund, one cancelling 10 days before gets 50%, one cancelling 3 days before gets nothing.
3. Non-refundable
The guest gets no refund regardless of when they cancel. No extra fields.
How to choose
Open the property for editing, select one of the three options in the "Refund policy" dropdown, adjust the day counts if needed, click Save. The policy is shown to guests before booking, so define it clearly upfront.