privacy policy

Last Updated: 10/07/2025

1. Introduction

This Privacy Policy explains how Livvi.io (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, mobile application, and services.
We are committed to ensuring the security and privacy of all personal data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).

2. Data Controller

MonkeyMedia d.o.o.
Cetinovec 17C, 49250 Zlatar, Croatia
Email: privacy@livvi.io
Phone: +385 91 734 8801

3. Information We Collect

We collect and process the following categories of personal data:

Account data: name, surname, email address, password, phone number, and address.
Property data: property name, description, photos, pricing, and booking details.
Transaction data: payment details, invoices, and Stripe/PayPal IDs.
Communication data: emails, chat messages, and support requests.
Analytics and technical data: device type, IP address, cookies, and usage logs.

4. Purposes and Legal Bases

We process data for:

Account registration and user authentication (performance of contract)
Property listing and booking management (performance of contract)
Payment processing via Stripe/PayPal (legal obligation and contract)
Marketing communication and newsletters (based on user consent)
Analytics and service improvement (legitimate interest)

5. Newsletter and Marketing Communication

By ticking the checkbox during signup, you agree that your email may be used for receiving updates, offers, and promotional messages related to Livvi.io.
You can unsubscribe at any time via the link in each email.

6. Data Retention

We store data only for as long as necessary to fulfill the purposes described or as required by law. Account data is deleted within 30 days after deactivation.

7. Sharing of Data

We may share data with:

Payment processors: Stripe, PayPal
Analytics and marketing providers: Google Analytics, Meta Pixel
Hosting and IT partners: AWS, Netform, Firebase
All partners comply with GDPR and act as data processors.

8. Security

We use SSL encryption, secure databases, and access controls to protect your information.

9. Your Rights

You have the right to:

Access, correct, or delete your personal data
Restrict or object to processing
Withdraw consent for marketing
File a complaint with the Croatian Data Protection Agency (AZOP)

10. Contact

For privacy-related questions, please contact us at privacy@livvi.io.