how to add a guest who did not book through Livvi
Add a guest who booked by phone or through another channel to your guest list manually in a few steps.
When do you need this?
If a guest booked outside Livvi — by phone, by message or through Booking.com without synchronisation — you can add them to your guest list manually.
1. Open the guest list
Click the menu with your name in the top right corner and select "Guests".
2. Click "Add guest"
The button is in the top right.
3. Enter the guest’s details
First and last name are required. Email and phone are optional.
4. Leave "Source" set to "Manual"
The guest did not come through the platform, so the source remains "Manual".
5. Add a note if you wish
For example, where the booking came from — by phone, through Booking.com without synchronisation, and so on.
6. Click "Save guest"
The guest is now in your guest list. You can add their eVisitor details later — the process is explained in the guide "How to enter a guest’s eVisitor details".