guests who booked by phone: all in one place, not in notebooks
Bookings made by phone and message easily get lost in notebooks and old messages. In Livvi you can add such a guest to your guest list in a minute, together with eVisitor details for faster registration.
Some bookings never go through a platform. Someone calls because they stayed with you last year, someone sends a message, someone comes through a Booking listing that isn't synced. The booking is agreed, the guest comes and goes, and their details end up in a notebook, in a phone's contacts or somewhere deep in old messages.
During the season, that somehow works. The problem shows up later.
what you lose when guests are scattered
When you have free dates in spring and want to get in touch with people who have already stayed with you, you first have to put a list together. Who stayed, when, how to reach them. You don't remember half of it, and the other half is in messages you can no longer find.
Registering in eVisitor is the same story: you look for the document again, you copy the date of birth and passport number again from a photo the guest sent you. And when you change phones, some contacts simply vanish.
The result isn't one lost booking. The result is that guests you brought in and hosted yourself don't exist anywhere as your own database.
how livvi solves this today
In Livvi you have a Guests list that collects guests in one place. A guest who booked outside Livvi, by phone, by message or through Booking without sync, you add manually, and next to them you note where the booking came from.
For the same guest you can also save their eVisitor details. When registering, you then just quickly copy them instead of asking for and retyping them again. Important: this data isn't sent to eVisitor automatically from there, it's there to make registration faster. For bookings that go through Livvi, with a connected eVisitor account and a property code entered, registration happens automatically (more about that here).
Contacts and stay history stay in your system. At Livvi we don't take your guests' data for ourselves and we don't put ourselves between you and the guest.
how to do it
- Click the menu with your name at the top right and choose Guests.
- Click Add guest (top right).
- Enter first and last name (required). Email and phone are optional, but without them it's harder to contact the guest later.
- Leave Source on Manual.
- If you like, add a note, for example "called by phone" or "Booking, not synced".
- Click save guest.
If you want faster registrations, open that guest, expand the eVisitor details section, fill in the fields (gender, date of birth, document, citizenship, residence and the rest) and click save guest again.
Detailed steps are in the guides How to add a guest who didn't book through Livvi and How to enter a guest's eVisitor details.
what to do with that list afterwards
A guest list isn't an end in itself. When you know who stayed with you and you have their contact, you can get in touch when you have a free date or an offer, without putting a list together from five different places. We described one example of how to do that without negotiating over messages in the article A discount for returning guests without negotiating in messages.
If you don't have a Livvi account yet: Sign up for Livvi.